Know that while we make every attempt to provide you with the items you so desire, in as quick and enjoyable manner as possible, we, being humans, can, on occasion, make mistakes. Your patience and understanding is always appreciated should you happen to experience such an instance.
Canada Post is our current shipping partner. For all of our Canadian orders, we use their Expedited Delivery to get your orders to your door within 2-10 business days(varying upon how far away you are from us here in Toronto). All Items are shipped from our store at 1209 Bloor St. W. in Toronto.
All shipping rates are determined by a function of distance and weight and size of the package being shipped. Items such as some box-sets + their packaging, and turntables, amongst others, therefore, may not be shipped due to size and weight restrictions. Dead Dog Records calculates each "single" lp to be 300g, that is,180g for the lp + 120g for the packaging. Rates increase incrementally every 500g. and are calculated automatically at checkout. We have capped the total weight of your order to 2 kg, allowing for up to 7 "single" lps to be shipped in one package. Should you need to have more than 10 lps shipped, please contact us for an accurate shipping rate.
Orders bound for our customers in the United States, you have two shipping options available at checkout:
1. Standard Airmail(without tracking and an estimated 6-10 business day delivery) and
2. Tracked and Insured(up to $100) with an estimated delivery time of 6-8 business days.
Canada Posts Covid Delay Updates can be obtained here Canada Post Covid Updates.
We will make every effort to get your order packed and into the mail within 2 business days upon payment confirmation. Your patience is appreciated when we are, on occasion, not able to meet this goal.
Please Note: Many new releases are being offered in limited and/or coloured variants. Occasionally, the demand for these limited variants can outstrip the supply. In such instances, we may not be able to supply you with the specific variant. Also, with the intent of sharing these limited releases with as many of you fine folk as possible, we reserve the right to limit quantities to as little as one per person. Orders of more than one, or multiple orders to the same person/address can and will be cancelled. As always, your understanding and gracious recognition of the sometimes limited nature of our biz, is appreciated!
All online purchases can be exchanged and/or returned to us at our store at 1209 Bloor St. W. in Toronto, On. in Canada. Returns and/or Exchanges must be made within 30 days of the shipped date.
Any refunds for defective items are approved only after the item is received back at the store and we can verify the issue. Only upon this approval will a replacement copy be shipped or, when NOT replaceable, refund completed. Customers are responsible for any and all return shipping costs.
We must be informed immediately should your item(s) arrive damaged in transit. Restitution may need be approved by our shipping partners before restitution is made. This may take a number of days to clear. In order to facilitate the claim, please provide photos of the damaged packaging and item(s) to us via e-mail at [email protected]
When returning an item, please include a copy of the original order invoice. Non-defective items must be returned in a fully resalable condition, unopened and in the original packaging with tags attached.
We reserve the right to refuse a refund on items deemed not to be resalable or defective.
Please note: Minor surface noise, crackles and pops are not considered defective or damaged. We are not responsible for what the quality control of a pressing plant deems acceptable. We recommend that all records are cleaned with a dry carbon fiber brush before each playback. In certain instances a wet-cleaning may be required for best results.
Colour variants on vinyl records will not always match the mock up pictures that we present due to the way that records are manufactured and distributed. This includes inconsistencies with streaks, splatters and blends. Each record is unique and these issues do not qualify as a defective. Many of these variants are available in limited quantities. Therefore, we can not guarantee replacement of defective items with similar variants.
Please send all returns to us at:
Dead Dog Records
1209 Bloor St. W.