FAQS and HACKS and Customer Support

Here are some tips and ideas that we hope will make your online experience with us a tad less trying. 

First and foremost,  know that our online inventory reflects only that of our Bloor St W. store.  All orders are generated form this  location.

Don't be afraid to offer any suggestions, this remains a work in progress!  Enjoy and happy collecting!

1 FAQ's
1.1 Why are there random numbers and letters attached to some titles?

Perhaps you have noticed things such as "568" or (DIS), or DFB, or DFC and/or perhaps a few other weird little additions to some titles in our inventory.  If you have, sshhh...don't tell anyone! These are kind of a secret code, which allow us to keep track of certain items.  Your mission, should you accept it, is to completely disregard any of these when searching for items in our online store.  This message will ...

Do know, though...568 denotes that the item currently resides at our 568 Church St store.  These items can be ported over to our Bloor St store for (usually) the next business day.

1.2 Is there an easy way to tell which items are in-fact IN-STOCK?

Yes there is. 

--On your desk-top, simply hover the cursor over the album graphic on your screen.  If the "Add to Cart" button appears, the item is showing for stock on hand.

--On your phones and tablets, touch the album graphic to navigate to the title's page where you will see how many are currently in stock. 

Physical inventory was completed and reconciled on Jan 15th of 2021.  As of this date our inventory is true!  The further we get away from that date...being humans, we may err in processing goods in and out of the store...doesn't happen a lot...I guess what I'm trying to say is...never be afraid to ask us directly if the item you desire is not in stock, or, for that matter, not appearing on our website.  We will do our darnedest to get a copy for you!

 

 

1.3 Are you allowed to PRE-ORDER an item?

Absolutely!  Starting in 2021, we will be using the WISHLIST function to alert us of your desire to secure any particular item.  Once an item appears in our online store, you can add it to your wishlist!  We will review these lists weekly so as to inform our buying so as to procure enough of the title(s) so as to fulfil your desire(s).  Wishlist fulfillment will happen with priority given to the most earliest wishes.  In other words, first wishes, first gets!

Please Note:  Many new releases are being offered in limited and/or coloured variants.  Occasionally,  the demand for these limited variants can outstrip the supply.  In such instances, we may not be able to supply you with the specific variant.  Also, with the intent of sharing these limited releases with as many of you fine folk as possible, we reserve the right to limit quantities to as little as one per person.  Orders of more than one, or multiple orders to the same person/address can and will be cancelled.  As always, your understanding and gracious recognition of the sometimes limited nature of our biz, is appreciated!

Record Store Day and RSD Black Friday titles are completely and totally and always exempt from this allowance.

2 HACKS
2.1 Your WISHLIST is Our Command...

In January of 2021, and going forward, we will endeavor to pay WAY more attention to your wants and desires included on your WISHLISTS.  That being said, there are a couple of things you should know about your wishlists.

--You will start to get notifications when your wish list items come back in stock.

--Currently, items do not get removed from your wishlists as you acquire them.  So, if you can remember to, please remove any items you have added to your collection from your wishlists.  This will keep you from getting repeat notices for the same item as titles sell-out and we re-stock. 

Thank you.

 

2.2 Why do you get relatively weird results when searching for specific items?

The search Function of our website scans for your key words in 3 fields of our listings (The artist and title and content).  Searching for The Beatles brings up, amongst other things, Ocean Color Scene - One From the Modern which, in the content,  is described as "reminiscent of The Byrds, Small Faces or later-period Beatles"  On the plus side, this slight anomaly allows you to search by song title too! Just note that not all of our listings have complete content affixed to them just yet...

2.3 About our UPCOMING RELEASES...

We put a ton of effort and time into trying to keep this category as up to date as possible.  Please forgive us when street dates get bumped.  Often, we are not notified by the suppliers of such events, especially with regards to the multiple and limited variants being made available per title.  Your patience and understanding is always appreciated!

2.4 About NEW MUSIC FRIDAYS...

Sometime, way back in 2015, and just as Dead Dog Records opened, an accord was reached affecting more than 45 worldwide major recorded music markets.  This accord decreed that all new releases be simultaneously released internationally on Fridays as part of 'New Music Fridays.'  Now, we are not here to argue the merits or effectiveness of this decree, but just to let you know that we will allow you to purchase new releases online as soon as the item arrives, and we will hold it for you to pick up no earlier than the assigned scheduled Friday.  Record Store Day and RSD Black Friday titles are completely and totally and always exempt from this allowance.